Managed Services
Ongoing support, maintenance and monitoring for your software and systems — for New Zealand organisations, delivered on clear fixed-price plans, Privacy Act 2020 compliant.
Managed services means Avtrix looks after your software and systems for you — monitoring, support, updates and improvements — so everything keeps running reliably and your team can focus on the business. We provide managed services to New Zealand organisations on clear fixed-price plans, keeping your data in New Zealand and aligned with the Privacy Act 2020.
What’s Included
Every managed services plan is scoped and priced clearly before it begins. A typical plan brings together the following, matched to what your systems need.
Monitoring & Alerts
Proactive monitoring that catches issues early — often before you or your customers notice.
Maintenance & Updates
Regular updates, patches and upkeep to keep your systems secure and current.
Support Desk
NZ-based support for your team when questions or issues come up, during business hours.
Security & Backups
Security hardening, backups and recovery planning to protect your systems and data.
Ongoing Improvements
Continuous enhancements so your software keeps getting better over time.
Reporting & Reviews
Regular reporting and reviews so you always know how your systems are performing.
Key Benefits
Peace of Mind
Your systems are watched over and looked after, so problems are handled before they escalate.
Predictable Cost
Clear fixed-price plans mean no surprise bills for support and maintenance.
Less Downtime
Proactive monitoring and maintenance keep your systems running reliably.
Local Support
NZ-based help from a team that knows your systems and your business.
Always Current
Regular updates keep your software secure and up to date.
Focus on Your Business
Leave the technical upkeep to us so your team can focus on what they do best.
How It Works
A clear, four-step path from first conversation to a live, supported solution — with a fixed price agreed before build begins.
Discover
A free call to understand your systems and the support they need.
Scope & Fix Price
We recommend a plan with clear, fixed pricing — no hourly surprises.
Onboard
We take stock of your systems, set up monitoring and establish support channels.
Support & Improve
We monitor, maintain and improve your systems, with regular reporting.
Who It’s For
Managed services suit any organisation that depends on software and wants it reliably looked after. Explore how we tailor it to your industry:
Related Services
Frequently Asked Questions
Let's Talk About Your Project
Book a free 30-minute discovery call. Walk away with 3 actionable insights — no commitment, no sales pressure.