Privacy Policy

1 Who We Are

Avtrix Software Solutions Limited is a New Zealand registered company providing AI solutions, business automation, custom software, and managed technology services to businesses across New Zealand.

Registered Address: 9 Manuka Street, Tauhara, Taupo, New Zealand
Email: contact@avtrix.co.nz
Phone: 022 310 0445

We are committed to complying with the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles (IPPs) contained within it.

2 What We Collect

We only collect information that is necessary for the purposes described in this policy. This may include:

• Contact information — name, email address, phone number, company name, business address
• Enquiry details — the content of messages you send us through our contact form, email, or phone
• Project information — details about your business, systems, and requirements that you share during the discovery and project delivery process
• Usage data — anonymous website analytics (pages visited, device type, browser, approximate location via IP address) collected via third-party tools
• Cookie data — see Section 6 for details

We do not collect sensitive personal information (such as health data, financial account details, or identity documents) unless it is directly required to deliver a specific service and you have given explicit consent.

3 How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your enquiries and booking requests
• Providing quotations, proposals, and scoping documents
• Delivering contracted services and managing your project
• Sending service-related communications (project updates, invoices, support notifications)
• Improving our website and services based on anonymous usage data
• Meeting our legal and regulatory obligations

4 Storage & Security

Your information is stored securely using enterprise-grade cloud infrastructure. We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, use, modification, or disclosure.

• Data is stored on secure cloud platforms (AWS and/or Microsoft Azure) with encryption at rest and in transit
• Access to personal data is restricted to authorised personnel only
• We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law
• Client project data is retained for a minimum of 7 years to comply with NZ tax and business record requirements, then securely deleted

While we take all reasonable precautions, no internet transmission or electronic storage is completely secure. If you have concerns about a specific data breach, please contact us immediately at contact@avtrix.co.nz.

5 Sharing Your Information

We do not sell or share your personal information with third parties for their own commercial purposes. We may share information in the following limited circumstances:

• Service providers — trusted third-party tools we use to operate our business (e.g. email hosting, project management platforms, cloud storage). These providers are contractually required to handle data in accordance with our standards and applicable NZ law.
• Legal requirements — where we are required by law, court order, or government authority to disclose information.
• Business transfers — in the event of a business sale or merger, personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

Any third-party tools we use that may process personal information include standard business platforms such as Google Workspace, Microsoft 365, and cloud hosting providers. We conduct due diligence on all third-party processors to ensure adequate privacy safeguards are in place.

6 Cookies

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage statistics. Cookies are small text files stored on your device.

• Essential cookies — required for basic website functionality. Cannot be disabled.
• Analytics cookies — anonymous data about how visitors use our site (pages viewed, time on site, device type). We use this to improve our content and user experience.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use advertising or tracking cookies that follow you across third-party websites.

7 Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — ask us to correct any personal information that is inaccurate or out of date
• Delete — request deletion of personal information we hold about you (subject to legal retention requirements)
• Object — object to certain uses of your personal information
• Complain — lodge a complaint with the Office of the Privacy Commissioner (OPC) at privacy.org.nz if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at contact@avtrix.co.nz. We will respond within 20 working days as required by the Privacy Act 2020.

8 Third-Party Links

Our website may contain links to third-party websites, such as LinkedIn or partner platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9 Children's Privacy

Our services are directed at businesses and their representatives. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please get in touch: