What We Build
Services & Capabilities
Avtrix Software Solutions offers eight services spanning AI, automation, and custom software — from AI agents to custom platforms — that solve real business problems for New Zealand organisations.
8Service Lines
50+Sub-Services
10+Industries Served
Fixed-PriceEvery Project
Service 01
AI Business Solutions
Intelligent AI agents and systems that handle real business tasks — from customer conversations to document processing to sales automation. Available 24/7, infinitely scalable.
AI Agents & Chatbots
Conversational AI for customer support, sales, and internal helpdesks. Handles hundreds of queries simultaneously.
AI Document Processing
Extract, classify, and process information from invoices, contracts, and forms with 95%+ accuracy.
AI Voice Assistants
Intelligent phone agents that answer calls, qualify leads, and book appointments around the clock.
AI Customer Support Agents
AI Voice Receptionist
AI Sales Assistants
AI Knowledge Base
AI Document Processing
AI Email Automation
AI Workflow Automation
Custom AI Agents
AI Reporting & Analytics
AI Model Integration
Book a Free Discovery Call
Explore AI Business Solutions
Fixed-Price · No Surprises
Custom Quote in 48hrs
Service 02
Business Process Automation
Eliminate manual work and reduce errors by automating the repetitive processes that slow your business down. Free your team for high-value tasks.
Workflow Automation
Design multi-step workflows across departments — approvals, routing, notifications, and data sync all automated.
CRM & ERP Automation
Sync data and trigger actions across your core business systems. Eliminate double-entry forever.
Finance Automation
Automate invoicing, reconciliation, and GST reporting to reduce errors and save finance team hours.
Workflow Automation
CRM Automation
HR & Onboarding Automation
Finance & Invoice Automation
Inventory Automation
Approval Workflows
Document Management
Electronic Forms & eSign
Business Process Consulting
RPA
Book a Free Discovery Call
Explore Business Automation
Fixed-Price · No Surprises
Custom Quote in 48hrs
Service 03
Custom Software Development
Software built specifically for your business — not generic off-the-shelf products with features you'll never use and missing ones you need.
CRM & ERP Systems
Custom relationship and resource management platforms built around your exact processes and reporting needs.
Job & Field Management
End-to-end systems for trades, construction, logistics, and service businesses. Real-time visibility, every job.
Customer Portals
Self-service portals that let clients and suppliers interact with your business 24/7, reducing support load.
CRM & ERP Systems
Job Management Systems
Booking & Scheduling Systems
Customer Portals
Supplier Portals
Internal Tools
Industry-Specific Software
SaaS Platform Development
API Development
Legacy System Modernisation
Service 04
Mobile App Development
Native and cross-platform mobile apps for iOS and Android — built for real-world use, with offline capability, push notifications, and device integration.
iOS & Android Native
Full native apps with access to camera, GPS, push notifications, biometrics, and offline mode.
Cross-Platform Apps
Single codebase, both platforms. Faster delivery and lower cost without compromising user experience.
Field Workforce Apps
Purpose-built apps for field technicians, drivers, inspectors, and remote staff with real-time sync.
iOS Native Apps
Android Native Apps
React Native Cross-Platform
Field Service Apps
Customer Mobile Apps
Mobile API Integration
App Store Submission
Push Notifications
Offline Capability
App Maintenance
Service 05
Data & Business Intelligence
Turn your business data into clear decisions. We design dashboards, analytics platforms, and reporting systems that give leadership real visibility.
Executive Dashboards
Real-time KPI dashboards that consolidate data from across your business into a single, clear view.
Power BI & Analytics
Microsoft Power BI implementations connecting to your accounting, CRM, and operational data sources.
Data Pipeline Design
Connect data sources, clean and transform data, and build reliable pipelines that power your reporting.
Executive Dashboards
Power BI Implementation
KPI Reporting
Sales Analytics
Financial Analytics
Operational Analytics
Data Pipeline Development
Data Warehouse Design
Predictive Analytics
Customer Analytics
Book a Free Discovery Call
Explore Data & Business Intelligence
Fixed-Price · No Surprises
Custom Quote in 48hrs
Service 06
Enterprise Integration
Connect your business systems so data flows freely — eliminating silos, manual transfers, and the errors that come with disconnected software.
API Development
Custom APIs that connect your software to any third-party platform. Xero, MYOB, Salesforce, HubSpot, and hundreds more.
ERP & CRM Integration
Connect your ERP and CRM so sales, finance, and operations share a single source of truth.
E-commerce & Payments
Connect Shopify, WooCommerce, and payment gateways (Stripe, PayPal, Paymark) to your back office.
API Development
RESTful & GraphQL APIs
Xero & MYOB Integration
Salesforce Integration
HubSpot Integration
Microsoft 365 Integration
Payment Gateway Integration
E-commerce Integration
Webhook Automation
EDI Integration
Book a Free Discovery Call
Explore Enterprise Integration
Fixed-Price · No Surprises
Custom Quote in 48hrs
Service 07
Digital Platforms & Web
High-performance websites and web applications that represent your brand, rank on search, and convert visitors into customers.
Business Websites
Professional, fast-loading websites designed for search performance and conversion, not just aesthetics.
E-commerce Platforms
Full-featured online stores with inventory management, payment processing, and customer accounts.
Web Applications
Custom web apps, portals, and SaaS platforms built for performance and scalability on AWS/Azure.
Business Websites
Landing Pages
E-commerce (Shopify/Custom)
Customer Portals
Employee Portals
Progressive Web Apps
Web App Development
CMS Implementation
Speed Optimisation
Website Maintenance
Book a Free Discovery Call
Explore Digital Platforms
Fixed-Price · No Surprises
Custom Quote in 48hrs
Service 08
Managed Services & Consulting
Ongoing partnership — not just project delivery. We monitor, maintain, and continuously improve your AI and software systems after launch.
Managed AI Retainers
Continuous monitoring, performance tuning, model updates, and improvements — keeping your AI systems accurate and performant month after month.
AI Readiness Assessment
A 2-week structured engagement identifying your highest-value AI opportunities with clear ROI estimates.
Digital Transformation Strategy
End-to-end technology strategy and roadmap for organisations ready to modernise how they operate.
Managed AI Retainers
System Monitoring & Alerts
Performance Optimisation
Model Retraining
Technical Support (SLA)
AI Readiness Assessment
Digital Transformation Roadmap
Technology Audits
Cloud Cost Optimisation
Staff AI Training
Book a Free Discovery Call
Explore Managed Services
Explore Consulting
Fixed-Price · No Surprises
Custom Quote in 48hrs
Questions & Answers
Frequently Asked Questions
Everything New Zealand businesses want to know about AI, automation, custom software, and working with Avtrix.
Is Avtrix a New Zealand company?
Yes. Avtrix Software Solutions is a New Zealand-registered company based in Taupo. Our team is locally based, our support is NZ business-hours, and every solution we deliver is built to operate within New Zealand's legal and regulatory environment, including the NZ Privacy Act 2020.
How does the fixed-price model work?
We scope your project in full before a dollar is committed. You receive a fixed-price proposal that covers design, development, testing, and deployment. There are no hourly rates, no scope creep surprises, and no ambiguous invoices — the price you agree to is the price you pay.
Do you work with small and medium NZ businesses, or just large enterprises?
Both. We work with NZ SMEs, mid-market companies, and enterprise organisations across all industries. Many of our clients are owner-operated businesses — trades, healthcare practices, professional services firms — who want enterprise-grade technology without enterprise complexity or cost.
How long does a typical project take?
Timelines depend on scope. A simple AI chatbot or automation workflow can go live in 3–4 weeks. A custom software platform typically takes 3–6 months. We share a detailed project timeline before work begins so you always know what's happening and when.
Do you provide support and maintenance after launch?
Yes. All projects include a post-launch warranty period. Beyond that, we offer ongoing managed service retainers covering monitoring, updates, performance optimisation, and NZ business-hours support. We're a long-term partner, not a one-off vendor.
Will my data stay in New Zealand?
This is your choice. We can architect solutions that store and process data entirely within New Zealand or Australian data centres. All solutions are built with NZ Privacy Act 2020 compliance as a baseline requirement, and we advise on data residency options specific to your industry.
What can an AI agent actually do for my NZ business?
An AI agent can handle customer enquiries 24/7, answer product questions, book appointments, qualify leads, process documents, and escalate complex issues to your team — all without human intervention. For NZ businesses, this means covering after-hours enquiries from overseas customers and reducing admin load on your team during the day.
Is AI safe and accurate enough to use for customer-facing tasks?
Yes, when implemented correctly. We build AI agents with knowledge boundaries, escalation triggers, and human handoff — so the AI handles what it knows confidently and routes everything else to your team. You set the guardrails. Accuracy on document processing tasks typically exceeds 95% with our NZ-trained models.
Can AI agents speak or respond in New Zealand English?
Absolutely. We train and tune AI agents to use NZ English spelling, terminology, and tone — including local business terms, correct GST references, and a communication style that reflects your brand. Your customers won't feel like they're talking to a generic offshore bot.
How does an AI voice receptionist work for a NZ business?
Our AI voice receptionists answer inbound calls, greet callers, answer FAQs, capture details, and book appointments — integrated with your calendar and CRM. They're particularly valuable for trades businesses, medical practices, and hospitality operators who miss calls during busy periods or outside business hours.
What business processes can be automated in New Zealand?
Almost any repetitive, rule-based process. Common NZ examples include Xero invoice processing, onboarding new staff, quoting and job scheduling, GST reporting, purchase order approvals, and customer follow-up emails. We start with a process audit to find where your team is wasting the most time.
Does business automation work with Xero and MYOB?
Yes. Xero and MYOB are two of the most common platforms we integrate with for NZ businesses. We automate invoice creation, payment reconciliation, expense approval, and financial reporting flows — connecting your accounting software with your CRM, job management system, or custom ERP.
How much admin time can automation realistically save?
NZ businesses we work with typically save 10–30 hours of admin per week after automating core processes. Trades businesses automating quoting and scheduling often save more. The ROI calculation is straightforward — we work it out together before you commit to anything.
When does a NZ business need custom software instead of off-the-shelf tools?
You need custom software when off-the-shelf tools don't fit your workflow, you're paying for features you don't use, or your team is working around the software instead of with it. Common triggers: industry-specific requirements, complex quoting logic, multi-site operations, or the need to own your data and not be locked into a SaaS subscription forever.
Can you build a job management system for a NZ trades business?
Yes — this is one of our most common custom software projects. We build end-to-end job management systems for electricians, plumbers, builders, HVAC, and other trades: quoting, scheduling, dispatch, time tracking, materials, invoicing, and customer communication — all in one platform tailored to how your business actually works.
Who owns the software and code after the project?
You do — 100%. When we build custom software for you, you own the intellectual property, the source code, and the data. We don't retain licensing rights or lock you into ongoing dependency on Avtrix. You can take the code and maintain it yourself, or continue with us under a managed service arrangement.
Do you build apps for both iPhone and Android for NZ users?
Yes. We develop native iOS and Android apps, as well as cross-platform apps (using React Native) that work identically on both. For most NZ business apps — field service, customer portals, booking apps — a cross-platform approach delivers excellent performance at lower cost and faster delivery.
Can a mobile app work offline for field workers in rural NZ?
Yes. We specifically design field workforce apps with full offline capability — essential for New Zealand's rural and remote work environments where connectivity can be patchy. Data captured offline syncs automatically when the device reconnects, with no data loss or duplication.
What is a business intelligence dashboard and do NZ SMEs need one?
A BI dashboard pulls data from your accounting, CRM, and operations systems into a single real-time view — showing sales performance, margins, cash flow, job status, and KPIs at a glance. NZ SMEs benefit enormously because it replaces manual reporting in Excel and gives owners and managers the visibility to make faster, better decisions.
Can Power BI connect to Xero, Shopify, and our job management system?
Yes. Microsoft Power BI connects to over 500 data sources, including Xero, MYOB, Shopify, WooCommerce, Salesforce, HubSpot, and most job management platforms used by NZ businesses. We build the data pipelines that bring everything together so your dashboard reflects a single source of truth.
Our business uses multiple software tools. Can you make them talk to each other?
Yes — this is exactly what enterprise integration solves. We connect your CRM, accounting software, job management, e-commerce platform, and any other tools through APIs and middleware, so data flows automatically between systems. No more double-entry, no more exporting and importing spreadsheets.
Can you integrate our system with Xero, Salesforce, or HubSpot?
Yes. Xero, Salesforce, HubSpot, MYOB, Microsoft 365, and Shopify are platforms we integrate with regularly for NZ businesses. We also build custom API connections to less common platforms — if it has an API, we can connect it.
How long does it take to build a professional business website in NZ?
A professional business website typically takes 3–6 weeks from brief to launch, depending on the number of pages and complexity. E-commerce websites with custom functionality take 6–12 weeks. We work to a fixed schedule and keep you updated at every stage.
Will my website rank on Google for NZ searches?
We build every website with technical SEO as a foundation — fast load times, correct HTML structure, mobile optimisation, schema markup, and NZ-localised metadata. We don't make ranking guarantees (no reputable agency does), but your site will be technically ready to compete in NZ search results from day one.
What does a managed AI service retainer include?
Our managed AI retainers include system monitoring, performance reporting, model updates, knowledge base maintenance, NZ business-hours support, and a monthly review meeting. We proactively flag issues and improvements — you don't have to manage the technology, you just use the results.
What is an AI Readiness Assessment and should my NZ business get one?
An AI Readiness Assessment is a structured 2-week engagement where we map your operations, identify your highest-value AI opportunities, and produce a prioritised roadmap with estimated ROI. It's ideal for NZ business leaders who know AI is relevant but aren't sure where to start or what to invest in first.
Is Avtrix a New Zealand company?
Yes. Avtrix Software Solutions is a New Zealand-registered company based in Taupo. Our team is locally based, our support is NZ business-hours, and every solution we deliver is built to operate within New Zealand's legal and regulatory environment, including the NZ Privacy Act 2020.
How does the fixed-price model work?
We scope your project in full before a dollar is committed. You receive a fixed-price proposal covering design, development, testing, and deployment. No hourly rates, no scope creep surprises — the price you agree to is the price you pay.
Do you work with small and medium NZ businesses?
Both SMEs and enterprises. Many of our clients are owner-operated NZ businesses — trades, healthcare, professional services — who want enterprise-grade technology without enterprise complexity or cost.
How long does a typical project take?
A simple AI chatbot or automation workflow can go live in 3–4 weeks. A custom software platform typically takes 3–6 months. We share a detailed timeline before work begins.
Will my data stay in New Zealand?
Yes, if you require it. We can architect solutions that store and process data entirely within NZ or Australian data centres, fully compliant with the NZ Privacy Act 2020.
Do you provide support and maintenance after launch?
Yes. All projects include a post-launch warranty period, plus optional managed service retainers covering monitoring, updates, and NZ business-hours support. We're a long-term partner, not a one-off vendor.
What can an AI agent actually do for my NZ business?
An AI agent can handle customer enquiries 24/7, answer product questions, book appointments, qualify leads, process documents, and escalate complex issues — without human intervention. Essential for covering after-hours enquiries and reducing daytime admin load.
Is AI safe and accurate enough for customer-facing tasks?
Yes, when implemented correctly. We build AI agents with knowledge boundaries, escalation triggers, and human handoff. Document processing accuracy typically exceeds 95% with our NZ-trained models.
Can AI agents use New Zealand English and terminology?
Absolutely. We train agents to use NZ English spelling, GST references, and local business tone. Your customers won't feel like they're talking to a generic offshore bot.
How does an AI voice receptionist work for a NZ business?
Our AI voice receptionists answer inbound calls, greet callers, answer FAQs, capture details, and book appointments — integrated with your calendar and CRM. Ideal for trades, medical practices, and hospitality operators who miss calls outside business hours.
Does AI document processing work with NZ tax invoices and forms?
Yes. Our document AI is configured for NZ-format invoices, GST returns, contracts, and industry-specific forms. It extracts, validates, and routes data automatically — eliminating manual data entry from your team's workflow.
What AI models do you use — is my data used for training?
We use enterprise-grade AI models with strict data agreements. Your business data is never used to train third-party models. We select models and deployment configurations that meet NZ Privacy Act 2020 requirements for your use case.
What business processes can be automated in New Zealand?
Almost any repetitive process: Xero invoice processing, staff onboarding, job scheduling, GST reporting, purchase order approvals, and customer follow-up emails are common NZ examples. We start with a process audit to find your biggest time-wasters.
Does business automation work with Xero and MYOB?
Yes. Xero and MYOB are the most common NZ platforms we integrate for automation — invoice creation, payment reconciliation, expense approval, and financial reporting flows connected to your CRM, job management, or ERP.
How much admin time can automation realistically save?
NZ businesses we work with typically save 10–30 hours of admin per week. Trades businesses automating quoting and scheduling often save considerably more. We calculate the ROI before you commit.
What automation platforms do you use?
We use Make (Integromat), Zapier, Microsoft Power Automate, and custom-built automation engines — choosing the right tool based on your existing tech stack, complexity, and long-term scalability needs.
When does a NZ business need custom software?
When off-the-shelf tools don't fit your workflow, you're paying for features you don't use, or your team works around the software instead of with it. Common triggers: industry-specific requirements, complex quoting logic, multi-site operations, or the desire to own your platform outright.
Can you build a job management system for a NZ trades business?
Yes — one of our most common projects. We build end-to-end job management systems for electricians, plumbers, builders, HVAC, and other trades: quoting, scheduling, dispatch, time tracking, materials, invoicing, and customer communication in one platform.
Who owns the software and code?
You do — 100%. You own the IP, source code, and data. No licensing lock-in, no dependency on Avtrix. Take the code anywhere, or continue with us under a managed service arrangement — your choice.
Can custom software integrate with our existing NZ tools?
Yes. We design every custom platform to integrate with Xero, MYOB, Shopify, Salesforce, HubSpot, Microsoft 365, and any other platform you use — through native APIs and custom connectors.
Do you build apps for both iPhone and Android?
Yes. We develop native iOS and Android apps, and cross-platform apps using React Native. For most NZ business apps — field service, customer portals, booking — cross-platform delivers excellent performance at lower cost and faster delivery.
Can mobile apps work offline for field workers in rural NZ?
Yes. We specifically design field apps with full offline capability — essential for NZ's rural work environments where connectivity can be patchy. Data syncs automatically when the device reconnects, with no data loss.
Do you manage App Store and Google Play submission?
Yes. We handle the complete App Store (Apple) and Google Play submission process — including compliance checks, metadata, screenshots, and review responses. You don't need to navigate the submission process yourself.
How long does it take to build a mobile app in NZ?
A cross-platform business app typically takes 3–5 months from scoping to App Store launch. Native iOS and Android apps take longer. We share a full schedule before work begins and keep you updated at every milestone.
What is a BI dashboard and do NZ SMEs need one?
A BI dashboard pulls data from your accounting, CRM, and operations systems into a real-time single view — sales, margins, cash flow, job status, and KPIs at a glance. It replaces manual Excel reporting and gives NZ owners faster, more accurate decisions.
Can Power BI connect to Xero, Shopify, and our job system?
Yes. Power BI connects to 500+ sources, including Xero, MYOB, Shopify, WooCommerce, Salesforce, HubSpot, and most NZ job management platforms. We build the pipelines that create a single source of truth across all your tools.
Can you build predictive analytics for a NZ business?
Yes. We build predictive models for demand forecasting, cash flow projection, customer churn, and inventory planning — using your historical data to surface insights that drive better decisions before problems occur.
How long does it take to set up a business intelligence dashboard?
A focused executive dashboard connecting 2–3 data sources can be live in 4–6 weeks. More complex BI platforms with data warehouses and multiple departments take 2–4 months. We scope the timeline clearly before starting.
Our business uses multiple tools. Can you connect them?
Yes. We connect your CRM, accounting software, job management, e-commerce, and any other tools through APIs so data flows automatically. No more double-entry, no more spreadsheet exports.
Can you integrate with Xero, Salesforce, or HubSpot?
Xero, Salesforce, HubSpot, MYOB, Microsoft 365, and Shopify are platforms we integrate with regularly for NZ businesses. If it has an API, we can connect it.
What NZ payment gateways can you integrate?
We integrate Stripe, PayPal, Paymark, Windcave, and POLi — the most widely used payment gateways for NZ businesses — into websites, apps, and custom software platforms.
Can you connect our legacy system to modern software?
Yes. Legacy system integration is a speciality. We build middleware and API bridges that connect older systems (including those without modern APIs) to new software, extending their life and value without a full replacement.
How long does it take to build a business website in NZ?
A professional business website typically takes 3–6 weeks. E-commerce sites with custom functionality take 6–12 weeks. We work to a fixed schedule and keep you updated at every stage.
Will my website rank on Google for NZ searches?
We build every website with technical SEO as a foundation — fast load, correct HTML structure, mobile optimisation, schema markup, and NZ-localised metadata. Your site will be technically ready to compete in NZ search results from day one.
Do you build Shopify stores for NZ businesses?
Yes. We build and customise Shopify stores for NZ retailers, including NZD currency setup, NZ shipping integrations, GST configuration, and Paymark/Windcave payment gateways — optimised for New Zealand shoppers.
What's the difference between a website and a web application?
A website presents information and captures leads. A web application lets users log in, take actions, and interact with your data — like a customer portal, booking system, or internal dashboard. We build both, often combining them into a single platform.
What does a managed AI service retainer include?
Our managed retainers include system monitoring, performance reporting, model updates, knowledge base maintenance, NZ business-hours support, and a monthly review. We manage the technology — you use the results.
What is an AI Readiness Assessment?
A structured 2-week engagement where we map your operations, identify highest-value AI opportunities, and produce a prioritised roadmap with ROI estimates. Ideal for NZ leaders who know AI is relevant but aren't sure where to start.
What does a digital transformation roadmap involve?
We assess your current technology, processes, and goals — then produce a 12–24 month technology roadmap that sequences AI, automation, and software investments for maximum ROI, minimum disruption, and long-term scalability.
Can you train our NZ staff to use AI tools?
Yes. We provide staff AI training workshops and ongoing education as part of managed service retainers — covering practical AI tool use, prompt writing, and responsible AI practices tailored to your industry and team.
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